[KOTRA 싱가포르 취업박람회] 싱가포르, Flywire, Payment Experience Associate (Korean Speaking) (1명)
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[General]
- Business proficiency in English and Korean to support our Korean and English-speaking markets.
- 2 years of experience in customer support, a background in banking or payments is a plus.
- Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally.
- Strong work ethic focused on learning and effectively performing assigned tasks.
[Communication]
-Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
- Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
- Efficient communication with internal teams and demonstrate global collaboration.
[Knowledge & Application]
- Possesses a foundational understanding of the company’s products, services, and support processes.
- Capable of addressing straightforward and routine customer issues by adhering to established guidelines and standard operating procedures (SOPs).
- Maintains up-to-date knowledge of products and services to provide accurate and reliable information to customers.
- Problem Solving
- Familiar with standard operating procedures and basic troubleshooting techniques to efficiently resolve a variety of frontline customer inquiries across multiple channels and platforms.
- Proactiveness and to escalate more complex issues to higher levels of support, utilizing active listening skills to fully understand and respond to customer queries.
- Data Analysis
- Responsible for basic data entry and reporting tasks, ensuring accurate documentation and organization of data from customer interactions.
[Technologies We Use]
-Zendesk
-Google Workspace
-Banking and partner back offices
-Looker
